All Projeni subscriptions come with basic support. This includes customer onboarding, ticket response, knowledgebase access, and a dedicated customer support portal. If you need more, you can purchase one of our extended support plans.
|
|
Bronze
|
Silver
|
Gold
|
|
Email Support |
support@projeni.com | support@projeni.com |
support@projeni.com |
| Live Agent Chat Support | 8 hours (Monday - Friday) |
8 hours (Monday - Friday) |
24 hours (7 Days per week) |
|
1-on-1 Remote Assistance (RA)
|
No | Yes | Yes |
|
RA Hours Per Month
|
0 | 4 | 10 |
|
3rd Party Technical Integration
|
No | No | Yes |
|
Max Ticket Response Time |
48 Hours |
24 hours
|
3 hour
|
|
Product Onboarding |
Yes | Yes | Yes |
|
Configuration Assistance |
No | Yes | Yes |
|
Technical Account Manager |
No | No | Yes |
|
Knowledge Base |
Yes | Yes | Yes |
|
Customer Support Portal |
Yes | Yes | Yes |
|
Price
|
Free |
10% of Yearly Org Price
|
20% of Yearly Org Price
|
*Projeni Scaling package members get 25% off all support plan prices.
To Purchase Extended Support Plan, please create a ticket or contact sales@projeni.com
