Projeni.com lets you use your own main domain (e.g., yourcompany.com) or any subdomain (e.g., portal.yourcompany.com) as your CRM portal’s custom address. Follow these instructions to set up DNS with Squarespace Domains.

1. Log In to Squarespace Domains

• Go to Squarespace Domains.
• Log in with your Squarespace account credentials.

2. Go to Your Domain Settings

From your Domains dashboard, you’ll see a list of your domains.

Click on the domain name you wish to connect to Projeni.

3. Access DNS Settings

In the domain overview, find and click “DNS Settings” or “Manage DNS” (the button is usually on the left or at the top of the page).

4. Add DNS Records

A. For Main Domain (yourcompany.com)

Add these records:

IPv4 (A Records):

IPv6 (AAAA Records):

How to Add:

• Click “Add Record” or ”+” button.
• Select A or AAAA from the record type dropdown.
• For Name/Host, enter @ for the root domain, and www for the www version.
• In Data/Points to/Value, enter the correct IP address.
• TTL: Leave as default or set to 1 hour.
• Click Save after adding each record.

B. For Subdomain (e.g., portal.yourcompany.com)

IPv4 (A Record):

IPv6 (AAAA Record):

Replace “portal” with your desired subdomain (like crm, clients, etc.)

How to Add:

• Click “Add Record”.
• Select A (for IPv4) or AAAA (for IPv6).
• For Name/Host, enter your subdomain (e.g., portal).
• In Data/Value, enter the correct IP address.
• TTL: Default or 1 hour.
• Click Save after each record.

5. Review & Remove Conflicting Records

Ensure you remove or update any old/conflicting A, AAAA, or CNAME records for the same names.

Confirm your new records appear in the DNS list.

6. Wait for DNS Propagation

DNS changes usually update within minutes, but full propagation can take up to 24 hours.

7. Take a Screenshot of Your DNS Records

Scroll to your DNS records list.

Take a screenshot clearly showing the new A and AAAA records you’ve added.

8. Submit a Ticket to Projeni Support

• Go to https://support.projeni.com/
• Log in with your main company email.
• Click Create Ticket.
• Choose Custom Domain Setup as the ticket category.
• Attach your DNS screenshot.
• Submit the ticket.

Projeni support will verify your setup and complete the custom domain connection.

Tips & Notes

• If you need to use multiple subdomains, repeat the same steps for each.
• After support completes the setup, your portal will be live on your chosen domain or subdomain.

That’s it! Your Projeni CRM portal will be accessible on your custom address once DNS is propagated and our team finalizes setup.