Projeni.com lets you use your own domain (like yourcompany.com) or any subdomain (like portal.yourcompany.com) for your CRM portal. Follow this guide to set up DNS records on AWS Route 53.

1. Log In to AWS Console

Visit AWS Management Console.

Log in with your AWS credentials.

2. Navigate to Route 53

In the AWS Console, search for “Route 53” in the “Find Services” bar and click it.

On the Route 53 dashboard, click “Hosted zones” in the sidebar.

3. Find Your Domain’s Hosted Zone

In the Hosted zones list, find your domain (e.g., yourcompany.com).

Click on the domain name to open its DNS management page.

4. Add DNS Records

A. For Main Domain (yourcompany.com)

Add these records:

IPv6 (AAAA Records):

How to Add:

• Click “Create record” at the top right.
• Select A – IPv4 address or AAAA – IPv6 address as the record type.
• For Record name, use @ (leave blank for root domain in Route 53) or enter www for the www record.
• For Value, enter the corresponding IP address.
• TTL: Set to 300 (default) or as needed.
• Click Create records to save.

B. For Subdomain (e.g., portal.yourcompany.com)

IPv4 (A Record):

IPv6 (AAAA Record):

Replace “portal” with your chosen subdomain (e.g., crm, clients, etc.)

How to Add:

• Click “Create record”.
• Select A – IPv4 address (or AAAA – IPv6 address).
• For Record name, enter your subdomain (e.g., portal).
• For Value, enter the correct IP address.
• TTL: Default (300) is fine.
• Click Create records.

5. Review and Remove Conflicting Records

Double-check that you have no conflicting A, AAAA, or CNAME records for the same names.

6. Wait for DNS Propagation

Changes often update within minutes, but may take up to 24 hours worldwide.

7. Take a Screenshot of Your DNS Records

From the Hosted Zone’s record list, take a clear screenshot showing your new A and AAAA records.

8. Submit a Ticket to Projeni Support

• Go to https://support.projeni.com/
• Log in with your company email.
• Click Create Ticket.
• Select Custom Domain Setup as the ticket category.
• Attach your DNS screenshot.
• Submit the ticket.

Projeni support will review your DNS setup and complete the custom domain process.

Tips & Notes

• AWS uses a blank “Record name” to indicate the root domain (@). For subdomains or “www”, enter them directly.
• Remove or update any old/conflicting records to prevent issues.
• If you experience delays, clear your browser cache or try a different network.

All set! Your Projeni CRM portal will be live on your custom address as soon as DNS is propagated and our team finishes setup.